This Article Full Text (PDF) References Alert me when this article is cited Alert me if a correction is posted Services Email this article to a friend Similar articles in this journal Similar articles in ISI Web of Science Alert me to new issues of the journal Add to Saved Citations Download to citation manager Request Permissions Request Reprints Add to My Marked Citations Citing Articles Citing Articles via ISI Web of Science (1) Citing Articles via Google Scholar Google Scholar Articles by Streib, G. Articles by Navarro, I. Search for Related Content Social Bookmarking                   What's this?

Citizen Demand for Interactive E-Government

The Case of Georgia Consumer Services

Ignacio Navarro

Georgia State University, Atlanta

The possible benefits of e-government are currently generating far more interest than the limitations. The dominant view is that the Internet offers almost unlimited potential and that governments are not fully exploiting this opportunity. The authors' findings question this conclusion. They find a strong preference for in-person and telephone communication, even when these methods might actually be less convenient. The authors focus on a single public agency, but the circumstances they address are common in public organizations.

Key Words: e-government • public management • government service delivery • consumer protection • public administration

CiteULike    Connotea    Del.icio.us    Digg    Reddit    Technorati    What's this?